Account was Falsely Banned or Error

I just made a rainbow 6 siege account . When i go to track my stats its shows a previous ban but i have never played . I contacted Ubisoft they said it was an error but cannot fix the problem because they are not affiliated with R6 Tracker network

The ban will disappear after you play 2 matches after the ban.

If the ban was for “DDOS” or “Toxic Behaviour”, the ban will remain.