Cant seem to find myself

i put my ubisoft name old and new and I just cant find myself

Hey, sorry for the late reply. 3 days ago there was an API issue, can you please try again? it should detect your ID now. Thanks!

ok thanks
ok bye 20.

still could not find my self im using my legacy username and my current username

What is your nickname and platform?

my legacy name is Swift 5.0 and my current username is TwoStepVerify and I play on ps4/ps5

Don’t you need to look up your PSN name instead?

no cause that name is my low level account/my pc