Could not find player on PlayStation Error

Processing: IMG_2271.png…

Hello. One of my friends got an error when he was searching for his PSN ID on Battlefield 2042 Tracker.
It says:

> "We could not find the player P-E-M-U-L-A on PlayStation."

He already enabled share usage data in the settings, and the tracker for his PSN ID was fine because there’s no problem with the same PSN ID on Battlefield V tracker.


Is there any solution to this?