Dungeon Run Weekend - Support Thread

Welcome to the Dungeon Race Challenge Support Thread.

Once the activity weekends are running on July 4th - 6th and July 11th - 13th, please use this thread to share any questions or issues.

Update July 6th:

Hey everyone, thanks for sticking with us through the kinks of the first weekend. We’ll definitely improve things for the second weekend and be clearer about the rules. I also hope we’ll have a chance to run more activities like this for the community in the future.

I want to first make sure we’re clearer about the issue with some of you not appearing on the leaderboard. Please make sure you connect your Bungie account with your TRN account.

If your profile on Destiny Tracker is working fine, and you see the dungeon run in your match history but are still not on the leaderboard, please comment with a link to your profile. That will help get your issue resolved faster.

Regarding the rules, I have some clarifications as well: skipping by running past mobs is possible and allowed, but exploiting or glitching through walls, etc, is not allowed. You need a clean run, the way the game is intended to be played.

Update July 8th:

We fixed the bug that showed your time as “none”. If you participated during the weekend, we had your fastest time in the backend, was just a nasty front end bug. You should still be eligible for any raffle or emblems even if it showed “none” during the event, in case you made your run in time.

Update July 12th:

Please head over to the new support page + ruleset for Spire of the Watcher Weekend, here.

I had a question to the rules are obbs allowed because of the previous race that bungie made a couple weeks ago for the dungeons they didn’t allow obbs. so do we need to do every step of dungeon and no skips or can we use obbs/skips, and is well and shatter stake allowed?

The Join Challenge button is blacked out for me and won’t let me press it. Is this normal?

2 Likes

I can’t hit the join challenge button for Astraz#7190

Is this one large leaderboard or are solo, duo, and fireteam separate?
It is abit confusing due to the FAQ stating that they are split, but only one leaderboard is visible regardless of solo, duo, or fireteam.

Im clicking update my entry and it says it went through. But when I look at leaderboard it isnt there.

When I click log in to join it just gives me an error even though I’m already signed in.

2 Likes

It’s not letting me join the event. Keep getting error whenever I press the button.

I login and go to challenges and then it tells me login to join and then I click it only to be hit with an error. At least I’m not alone but this being my first experience with tracker is not the best.

Hey… just did run ( not a good one lol 32 minutes) bit when i try to update my time, even i know i’m not in the top 100, it says “Time : NONE”. How can we be sure that our time has been registered properly to be eligible for the emblem ?
Thank you or that challenge and the job you’re doing for us.

1 Like

who is going to be eligible for the emblem? all who joined or only who did at least a clear?
and how are we going to redeem it?

Its telling me it cannot collect info on my profile but my accounts are linked and no Bungie settings are restricted on my profile

Hey @f4f03ee5-560a-4d6a-b @NotKonan6 @Szth @Astraz @6bd54fc2-63cc-4f68-8

Could you please take a screenshot or screen record exactly what you’re seeing when trying to join the challenge?

Please don’t rush through; read the on-screen instructions and ensure your email address is correct.

I’ve tested this on a couple of browsers with no issues, but I would love to ensure that you are also entered.

Hey @Cynyc89

To confirm, have you successfully signed up for the challenge?

Your page will look something like this, with your username on the right-hand side:

I belive your Destiny profile is: Cynyc89’s Destiny 2 Match History - Destiny Tracker So far, no matches appear to have been completed since the challenge went live (Today)

Hey got issue similar to it. Made a post about it

https://x.com/YesterevenGunz/status/1941134924964364670

No it will not let me register. When I check the box to agree to terms and conditions, it errors saying it cannot collect info on user profile.

I managed to log in using my computer through the site. The error was mainly while trying to log in on my phone or through the app.

Thanks for the response!

I had a previous run in the leaderboard that was 12m 33s Solo and it’s not showing up anymore in the leaderboards.
Also on the Dungeon Race Leaderboard it said Soteria#2833 and on the Kill Leaderboard it said my Epic Games Name.

Edit: It’s being shown again but i have another Question as the Leaderboards are mixed do i override my Solo run if i do a faster Duo? Im asking as the Q&A mentions there being Sepperate Categories but in the Leaderboard there isn’t.

Any comms on how and when we’ll redeem the emblem for the event? Thank you :slight_smile:

Hey,

Can you link all of your platform accounts here: Tracker Network - Manage Linked Accounts

Looking at your Bungie account it’s possible you either have your PSN, Epic or your Steam account as your Master account.

Touch wood linking these will help.

We’re looking into everything