I pay premium and i dont have support

Hi i pay a premium subscription 1 month ago to get my priority support and after 30 days i got nothing, no help, no answers where is my priority premium support?

My user dont show on any leaderboard after 3000 hs of play, my stats update well but im not on BFV leaderboards.

If you can help me please because i feel that the only priority was my payment.