not work mobile app not load app
Can you please provide me with some specifics for your issue?
The more detail, the better.
Thank you
when launching the application (after the update, before it everything was fine) the loading circle rotates and then nothing happens. I tried deleting and reinstalling the application, nothing helps.
Just to confirm, you’re talking about the mobile application, not the desktop app? (You mention mobile app in your original post, but the post is under the Desktop app help page.)
Would it be possible for you to screen record this?
Also, if possible can you provide your app logs: (Guide) How to share your TRN Mobile App Logs - Guide Repository - Tracker Network
it’s a mobile app, maybe I wrote in the wrong thread, I couldn’t find support for the mobile app
That’s fine, grab me a screen recording of the issue and if possible follow the guide to provide me with your app logs please.
Thanks
Okay, you’re not going to be able to provide app logs if you can’t get into the app.
Does the app load for you if you’re on a different network connection, for example rather than using WiFI, using your cellular connection?
it doesn’t work with any connection, it worked before