Signed into not working


I signed into on the app and I have a profile Mura#AUS however in the app it still appears as ‘new agent’ as if it is a new acc


Hi @Murasamehd,

Please make sure that you open the app before launching the game. You need to play a match in Competitive/Unrated/Spike Rush to detect your profile automatically.

In addition to it, your nickname must be visible in-game. If it is hidden, please disable your privacy settings by switching them to “Off”:

You also need to make sure that the Overwolf Overlay is enabled in the app settings:

If it does not help, please send us your game logs to help us understand the issue: