Unable to view Stats


I’m getting the error message External Error Server Error when trying to view my game tag stats.

GT= TommyG

Many thanks for any help

Hi @TommyGukbk,

Thank you for your report, we are currently trying to understand what is causing the issue. Could you please let me know if you have played any matches recently? If so, in which game modes?

Thanks for the reply. Yes I recently played about 5 games of Ranked Arena

A quick update. It’s now saying this player has no data. This player has not played halo infinite.

Yes, we have made some progress in fixing your profile. :slight_smile:

Have you changed your gamer tag recently? Also, have you used our website before the error appeared?

Thank you! Yes I use it at least 4 times a week but have never registered and no I have never changed my GT.

Hello. Any update please? I still can’t see my stats :smiling_face_with_tear:

Sorry, it is taking some time.

Could you please try to unlink your Xbox account on this page:


and sign in with Xbox on this page:

I’ve unlinked my account but it won’t let me sign in on the link you gave me

Sorry I think I’ve done it now

Your profile should work now. :slight_smile:

You guys are the best! Thank you so much for your help :grinning: