Whenever I search someone's username up on TRN nothing shows up

Is this normal or is this a bug? The last 10 people I’ve searched up have come up with 0 results, why is this? Am I doing something wrong? Or are they just not in the data base?

Hi,

Make sure you’re searching them under the correct platform (Playstation, Xbox, PC/Ubi)

I am. They just don’t show up. Maybe I’m searching them wrong? I’m just looking at their name on the scoreboard, searching that username up, and I get nothing 9/10 times.

If you’re playing on PC, it’s possible you’re typing in a player’s temporary privacy nickname, rather than their true Ubi username? You could also be mistaking i’s for L’s etc?