I can only upload my profile image once after I subscribed to TRN premium. After the first uploading, any attempts to update my profile image / cover image are failed…I wonder if there’s any way to solve that.
Hi @1mgr,
Could you try again using a different browser or device please? If it does not help, could you show the error message that you see during uploading? I will send it to the team for review.
Changing my explorer from Chrome to Firefox and still exist
@1mgr I’ve replied via email but I’ll add the same here:
I’m sorry; I shouldn’t have assumed this was related to Apex Legends on the back of an Origin ID request; that’s on me.
Let’s get this resolved.
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Which game specifically are you playing?
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I’ve sent you video of how the Avatar process should work. If you are saving the image but it does not show upon a refresh of the page, this is usually a sign that our profanity filter doesn’t like your image. If you send the image to me directly, we can manually upload it.
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While your premium is active, you should always be able to upload an avatar.
Thanks for your reply ! I’m sorry for the issue which has taken so much time and my English is not good.
- Battlefield 1 / 5 / 2042 / hardline / 4
Here are the 2 images I’m going to use … (The first one is the profile image and the second one is the cover image) Idk if its size is suitable for the profanity filter ( The first one is 300x300 and the second one is 1600x300) I have used photoshop for checking.
3.Thanks for answering!
It is always saying “There was an error saving your settings.Please try again later.”
@1mgr Sadly my suspicions appear to be correct; we will need to manually upload these for you; i’ll ask this be done ASAP.
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The simple black bar header image for some reason triggers a flag on our side; you are not the first person with this issue so apologies for this.
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Your avatar choice also appears to clash with our system, again I see no issue with the image and will have this manually uploaded for you ASAP.
Thank you
Thank you ! I have successfully uploaded cover image after drawing some items.
The profile image still can’t be upload after I filled it with colors
Here is the profile image I’m going to upload
Thank you for your patience!
Tried 7 versions of image and still unable to upload…
If the profile image is suitable, can you help me to upload it manually ? Thank you !
This is the profile image…
