Could not find my Apex profile

Apex Legends
#1

I am playing with Origin (PC) and my EA ID is on9_hades

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#2

Hi @h4d35,

Do you know your Origin nickname? In some cases, it may differ from your EA ID which can be a reason why you cannot find your stats in Apex Legends.

Also, have you changed your nickname recently?

#3

I don’t think I have set nickname before, in my account basic setting, I only filled EA id.

Also my origin account is linked to steam with 川口舞史( Cantonese / Traditional Chinese), even though it should not be related FYI

#4

And uh no.
I have not change ID or anything related to EA account recently
But changed steam name ( Apex Name) about 1 or 2 months ago

#5

Can you please screenshot your in-game profile?

Some trackers can occasionally prevent initial searches on site (We are working on it)

Thank you

#6

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This screenshot included my game tag, my profile ( which is steam 川口舞史), EA ID at origin client, and my EA account setting ( linked to steam 川口舞史)

By the way, I couldn’t see Apex Legend in my Origin Game Library, is it one of the reason your tracker network could not find my information? If yes, should I try to run Apex via Origin?

#7

here is my steam account public information by steam ID finder

https://www.steamidfinder.com/lookup/89078898878/

Here is my friend screen captured for me to prove my Apex account additional platform Origin Name is on9_hades

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#8

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According to Origin, that profile does not exist; please do me a favour.

Login to Origin and send a friend request to ‘jyml’ this will allow me to check your ID directly and make sure everything adds up.

I’ll ensure to remove you after everything is working.

Thank you

#9

There are 58 results of jyml , I do not know who to send the request.
But I see the search bar that users can be searched by email
maybe could you try to search this email, please?
[email protected]

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#10

I’ve sent you a friend request on Apex directly - Accept that when you can.

This morning i’ve looked at a few cases of Origin ID failing to look up players; this may be an Origin issue.

We’re currently looking into matters and I shall reply here again once we know more!

Thank you

#11

Accepted.

Or should I try to change EA ID? If it may fix the problem and be able to look up again

#12

No; please don’t do this :slight_smile:
Changing EA ID’s is one of the biggest headaches we have!

This isn’t a you issue; this is an Origin issue; we’re looking into it!