I lost my 43 day streak for no reason last night too. It did keep me checking the app everyday. But unless they fix my streak again, I’m done. I asked if they could fix it and they deleted my post and got no response.
Nothing is fixed! It actually doesn’t count my streak at all now. Playing every day, several hours and still Wednesday is marked as last day I played. Also points is stucked on same amount for 5-6 days (680 points). I payed for premium and profile photo not showing. Already canceled. Also my peak rating isn’t correct. This site and app has serious problem. Useless for me now.
Okay, thank you for the follow up!
Much appreciated. I really do love this app and was really put off that my streak reset again.
Any help would be great. I recommend this app to my whole community on Discord which is 6k strong. I also own a gaming business which works up and down the East Coast of the US. The only reason I say this is because I want to let my players know the best apps for the games they love. Thanks @LostBlood
Hey folks, I’m in charge of this feature. This certainly isn’t the experience we want to give you when you choose to commit to maintaining a streak. So I’ve got a few questions.
@Nefots You mentioned the app notified you 1 hour before the streak would run out. Do you remember what time this was approximately? The “at risk” notification is supposed to send to you 6 hours before the end of the day – so 18:00/6pm your time (your streak will end at 00:00/12am the following day.) If this isn’t happening for you, please confirm the date and time on your device is accurate, and confirm for me that the timezone is set correctly. The timezone is important because it’s what we use to convert between our time and yours for scheduling.
@Mountaintop488 If you could please let me know the same regarding date/time/timezone.
As @LostBlood mentioned, we’re working on improvements to tracking.
When I started to play, the time was 20:00/8 PM my time.
If midnight is when the streak should be reseted it’s very wierd that mine tells me 21:00/9 PM? Or is it counted from like the very first time you start your streak?
I didn’t play at all now becasue I have been waiting for your respond, so I guess my streak is destroyed anyway right?
So the streak was gone from Thursday 7/12 21:00 o’clock. @Loch
I am Eastern Standard Time.
Thursday, November 7th.
Played Lego Fortnite, played a few matches in the morning before 10am EST.
Got the streak warning later on, which I tapped to secure my streak.
Woke up Friday morning to see my streak gone.
Hope this helps
@Nefots The first time you check in on/after Monday each week it should register your current timezone, which it uses for that week. If you change timezones mid week you might see a time that doesn’t correlate with 12am. But the timezone is based on what your device reports as your timezone, so if that isn’t set correctly then you can have issues.
@stilloverkill Are you checking in on the app each day you play? That is essential. Simply playing matches won’t maintain the streak, you have to use the app and see a green checkmark on the streak widget on the Dashboard.