Paid for 3 months of premium but it's not working

General
#1

Hi, I paid for 3 months of premium (one-time payment) and I tried to change my profile & banner in the Destiny 2 tracker but I get the “it looks like you’re not a supporter yet” message when I try.

#2

Hi @GdRcKing,

We are sorry for the inconvenience, our team will verify the issue today. We will update you here as soon as we can.

1 Like
#3

@GdRcKing

I’m showing you as a supporter and everything should be working. Can you check again and ensure you’re on the right account? If you’re still having problems please make a ticket in our premium support system. Thanks!

1 Like
#4

Checking now, one sec

#5

nope, I still cannot use any of the premium features. my username is ItsKing- and i have the same email

#6

i figured it out, i was actually using 2 accounts with the same name. it works now… smh

#7

Glad you figured it out. You can delete your other account to reduce confusion. Make sure you don’t delete the premium account.

#8