Valorant profile not loading / No profile found for Riot ID EQUINOX#SOUL2

Overwolf Apps Valorant Tracker App
1

Hi TRN Team,

I’m facing an issue for over a month where my Valorant profile is not being fetched at all.

Details:

  • Riot ID: EQUINOX#SOUL2
  • Region: Asia (Philippines)
  • Profile is public
  • Tracker always shows “Looking for stats…”
  • Manual search returns “No profile found”
  • Overlay detects the game, but stats never load

I’ve already:

  • Reinstalled the app multiple times
  • Cleared Overwolf & Tracker cache
  • Restarted PC and ran the app as admin
  • Joined live matches with the tracker running

I have also exported my logs from the app and can provide them if required.

Requesting a backend check or manual refresh for my account.

Thanks.

2

Hello,

First of all your account appears to load perfectly fine on my side so this is an issue we need to identify on your end. (I’ve checked both the site and app)

Profile: EQUINOX#SOUL2’s Competitive Multiplayer Overview - Valorant Tracker

First of all, can you please confirm you can load this profile on your side without issue?

  • Make sure you’re not using a VPN

Secondly, let’s make sure you’re on the correct version of the app.

  • In the settings of the Valorant app, make sure you’re on version 1.29.7 or higher

image
image1281×147 40.8 KB

  • Also scroll down slightly on the same settings page and make sure your Overwolf versions are in-line or higher than this below screenshot.

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image582×322 14.6 KB

Thank you

3

Hello,

Thank you for your continued support.

I wanted to provide a final consolidated update from my side, as I’ve now completed all client-side troubleshooting steps suggested.

Current status on my end:

  • No VPN is being used (including Cloudflare WARP or similar).

  • Valorant Tracker App version: 1.29.7

  • Overwolf client and all components are fully up to date.

  • DNS was previously set to Google (8.8.8.8 / 8.8.4.4), which has now been reverted to automatic / Cloudflare.

  • DNS cache flushed (ipconfig /flushdns) and system restarted.

  • Overwolf and Valorant Tracker relaunched cleanly as administrator.

  • Joined live matches (Deathmatch & Competitive) with the tracker running.

Issue still persists:

  • Profile does not load in the app and remains stuck on “Looking for stats…”

  • Manual search inside the app still returns “No profile found.”

  • Overlay detects the game correctly, but stats never populate.

Since the profile loads correctly on your side (both site and app), and all local configuration, network, DNS, and version checks have been exhausted on my end, this appears to be a client-side sync or account binding issue specific to my setup.

At this point, I would appreciate guidance on:

  • Any additional logs you would like me to share, or

  • A possible manual refresh / rebind of my Riot account on your backend, if applicable.

Please let me know how you’d like to proceed.

Thank you for your patience and assistance.

Best regards,
Harshit
Riot ID: EQUINOX#SOUL2

4

Hi,

Can you please provide your app logs?

  • Go to the settings page

  • Click the troubleshooting button

  • Click Create .Zip file.

This will create a small file on your Desktop, can you please send that over and we’ll take a look.

Thank you

5

AppLogs_2025-12-29_22-10-19.zip (2.7 MB)

Hi Lewie,

Thank you for the instructions.

I’ve generated the app logs via:
Settings → Troubleshooting → Create .ZIP file.

The requested log file is attached to this email for your review.

Please let me know if you need any additional information or further logs from my side.

Thank you for your help.

Best regards,
Harshit
Riot ID: EQUINOX#SOUL2

6

Hello, I ran into the same problem as you, but only stupidly because I reset my profile, but I can’t log back in. Similarly, a tracker in a rating or other game detects players and data, but the application itself is not linked to the Riot profile, in the account settings, the personal account is linked to the account where the Riot account is also linked, but as a result, the tracker does not work correctly. Tell me, did you manage to solve the problem?

7

Hey, yes - I managed to fix it.

In my case, the issue was caused by a system-level adblocking software running on my PC (not a browser adblocker). It was silently blocking Tracker/Overwolf API calls, so the app detected matches but never linked properly to my Riot profile.

Once I completely disabled/uninstalled the adblocker, restarted my PC, and relaunched Overwolf + Valorant Tracker, the profile linked correctly and stats started loading again.

I’d strongly suggest checking if you’re using:

  • Any PC-level adblocker

  • Network/DNS filtering software

  • Firewall rules blocking tracker/overwolf domains

After disabling those and restarting, test again in a live match.

Hope this helps :+1:

1 Like
8

Hey,

Thanks for getting back to us and confirming the issue is resolved.

9

AppLogs_2026-01-05_23-10-19.zip (220.3 KB)

Hi,

I also have the same problem, can you have a look on my log too

Riot ID Sukabriet#0526