Can't load profile in R6

General Mobile App
#1

Linked ubisoft account, but app showing old nickname so it gives an error that the profile was not found

TRN Mobile app showing old uplay name, can’t link
It wont let me link as my new account and it keeps showing up as my old username
#2

Hi @Iolank,

Please open the app settings and select the “Unlink Profile From App” option. You should be able to update your linked account in the app then.

#3

It’s not working. I even recreated my account and relinked my ubisoft account, but it didn’t help.

#4

Hey @Iolank!

What is the old and new username of your Ubisoft account?

Thanks!

#5

old - tq_r1ken
new - pomoyka6

#6

Hey @Iolank!

Can you go here and remove your Ubisoft account and then add it again?

Let me know if it works!

#7

It doesn’t help, I’ve done it several times

#8

Hey @Iolank!

After looking into this issue more, we believe that you can try and re-link your Ubisoft account again. Let us know if it works now.

#9

Now it’s working

#10

Glad to hear it! I’ll be closing this thread now.

For future readers, if you have a similar issue, please open a new thread.

#11