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February 4, 2024, 12:02pm
#1
all my friends have a live match showing the players at the party, but I don’t. They also show the ranks of those players who are not visible to me. I already reinstalled the tracker but it still didn’t help me
Post
February 5, 2024, 1:34pm
#2
Hi,
Please can you provide your app logs, we’ll be able to determine the cause and fix the issue.
Thanks.
If the app does not work properly (for example, it does not detect your profile automatically or it does not show players in your lobby), please consider sending your Overwolf logs to us. We will check them to understand the problem and suggest you possible solutions to resolve the issue as soon as possible.
There are two possible ways to create your logs ZIP file. We highly recommend you to follow Option #1. If the first option does not work for you, please follow Option #2 instead. Both optio…
Post
March 27, 2024, 8:08pm
#4
Hi, apologies for the delay, we believe we’ve found a solution. It’d be great if you could confirm if these steps work for you. Thanks!
Hi @HeyJulieeee and @Rutenio ,
Are you still experiencing this issue? One of our developers got the same problem after the recent game update, and we were able to fix it on his computer by removing all files and folders in this directory:
%LocalAppData%\VALORANT\Saved\Config
In order to open it, you need to press Win + R on your keyboard, paste the path into the field and hit Enter:
[image]
You will see similar folders:
[image]
Please delete them (or move to a different location on your …