If the app does not work properly (for example, it does not detect your profile automatically or it does not show players in your lobby), please consider sending us your Overwolf logs. We will check them to understand the problem and suggest you possible solutions to resolve the issue as soon as possible.
There are currently two ways to create your logs ZIP file. Please follow Option #1 if your app supports it. Otherwise, please follow Option #2. Both options will help you collect enough technical information to help us understand the issue.
Option #1 (supported apps: Apex Legends Tracker, Destiny Tracker, Fortnite Tracker, Rocket League Tracker, Valorant Tracker, Warzone Tracker)
- Launch the app in Overwolf.
- Launch the game.
- Play a match in one of the supported game modes.
- Minimize the game after the match.
- Open the “App Info” section and click on the “ZIP” button to create your logs in a ZIP file.
- Upload the file and share it with us.
You can upload your logs on dropmefiles.com and share a link on this forum.
Option #2 (all apps)
- Launch the app in Overwolf.
- Launch the game.
- Play a match in one of the supported game modes.
- Minimize the game after the match.
- Right-click on the Overwolf icon in the system tray.
- Click on the “Support” button.
- Click on the “Create logs zip” button.
- Upload the file and share it with us.
You can upload your logs on dropmefiles.com and share a link on this forum.