Tracker App Shows Loss

[KirkytheKid]

Hi there. My tracker overlay shows a loss when we won the game. I did not leave early or rejoin. I see that on the website it does count as a win, but I don’t want my stats in the overlay to be affected by recording it as a loss.

Overlay

[KirkytheKid]

Web Browser

[KirkytheKid]

Replay Leaderboard

It wouldn’t let me put more than one image in a single post so I decided to make the two extra replies to show all screenshots.

[Post]

Hi,

Please can you provide your app logs, we’ll be able to determine the cause and fix the issue.

Thanks.

[Guide] How to send your Overwolf logs

If the app does not work properly (for example, it does not detect your profile automatically or it does not show players in your lobby), please consider sending your Overwolf logs to us. We will check them to understand the problem and suggest you possible solutions to resolve the issue as soon as possible. There are two possible ways to create your logs ZIP file. We highly recommend you to follow Option #1. If the first option does not work for you, please follow Option #2 instead. Both optio…

[KirkytheKid]

Hi,

Thank you for replying. Here is the mediafire link:

AppLogs_2023-11-09_00-26-07

[Post]

Hi,

Thanks for the logs, the log from the game itself reports the final round was abandoned. In these cases, there’s nothing we can do unfortunately, the game itself has provided bad data.

"round_end_log","value":"{...,\"ENDROUNDREASON\":\"AbandonGame\"
"match_end_log","value":"{...,\"ENDREASON\":\"AbandonGame\"

The site gathers match history differently, it gathers data from Ubisoft’s API. The desktop app generates match history by reading game logs, as it can give us a lot more data.