Valorant tracker shows 0% HS on me

[Mr_Kuky]

Hello, for the last few days I have this problem that the app always shows 0% HS rate but only on me. Other players have the correct %. It used to work, though. Any idea?

[Post]

Hi, first time I’ve heard of this issue.

Are you using streamer mode in-game? Appearing as “me”, “Jett”, etc? If so, please disable it and let me know if it fixes the issue.

If that’s not the cause, I’ll need your app logs. Please send them after a match where the issue occurs.

Thanks

[Guide] How to send your Overwolf logs

If the app does not work properly (for example, it does not detect your profile automatically or it does not show players in your lobby), please consider sending your Overwolf logs to us. We will check them to understand the problem and suggest you possible solutions to resolve the issue as soon as possible. There are two possible ways to create your logs ZIP file. We highly recommend you to follow Option #1. If the first option does not work for you, please follow Option #2 instead. Both optio…

[Mr_Kuky]

Hello,

thanks for your answer. If I disable streamer mode (name hiding) it works. But I would like to mention that I have hidden name all the time and it worked with tracker well relatively for a long time. Also, others have their name hidden too, but I can see their hs stats anyway. Do you want to post logs here with hidden name? Or any other idea? Thank you.

[Post]

Hi,

Please complete a match with streamer mode ON, then post your logs here.

Thanks!

[Mr_Kuky]

Hello, sure. Here it is. Thank you for your time.
AppLogs_2023-08-01_HIDDEN_NAME.zip (1.2 MB)

[Post]

Thank you for the logs. I’ve identified the issue and added to our task list.

I can’t give you an accurate ETA as to when this’ll be fixed, but it’s on our list and hope to solve it soon.

TY!

[Mr_Kuky]

Glad I could help. Thank you for your efforts to solve the problem, I appreciate it.