"We could not find your profile"

Outright telling me it cannot find my account.
But it works fine on the website. Literally downloaded the desktop app today, and it does not work.

Hi, are you playing Fortnite on your PC? If so, what’s your Epic Games username please?


I was able to find your account just fine.

If you’re still facing issues, please send us your app logs, it’s possible requests from your IP address are getting blocked.

Hello, I have the same problem. My archive is too large to upload.
As I can see, this is an error in the API request: the response contains HTML data, not JSON.
When I try to create an overlay I get the same error. In debug I see the GET API for
https://api.tracker.gg/api/v2/fortnite/standard/profile/epic/temandr0id/sessions? and the response {"errors":[{"code":null,"message":" Method or the operation was not implemented.","data":{}}]}. If I make a request without “sessions”, I get the correct response.

AppLogs_2024-02-11_14-15-52.zip (3.7 MB)
I reduce archive size by deleting old logs)

Hi, do u have any updates on this issue?

No changes after update…


Thanks, now it’s working for me)