The app is not able to connect to my games. Previously been able to do so. Seems to be disconnected. May I know how can I fix this?
Please make sure that you start the app before launching the game. You need to play a match in Competitive/Unrated/Spike Rush to detect your profile automatically. In addition to it, your nickname must be visible (Tracker App shows "New Agent" instead of my name - #2 by LostBlood).
If it does not help, please send us your game logs to help us understand the issue: