Frothop
September 17, 2023, 3:44pm
#1
The app can’t find my account so it displays no stats and in game in Live Match it just says loading stats forever. I’ve reinstalled like 3 times and I closed siege and restarted overwolf I just can’t get it to work.
Post
September 17, 2023, 4:32pm
#2
Hi,
Could you provide your app logs? Can you also confirm your Ubisoft Connect username and that you play Siege on a PC?
I’ve attached a guide on grabbing your app logs:
If the app does not work properly (for example, it does not detect your profile automatically or it does not show players in your lobby), please consider sending your Overwolf logs to us. We will check them to understand the problem and suggest you possible solutions to resolve the issue as soon as possible.
There are two possible ways to create your logs ZIP file. We highly recommend you to follow Option #1. If the first option does not work for you, please follow Option #2 instead. Both optio…
Frothop
September 17, 2023, 4:45pm
#3
My ubisoft username is Frothop and yes i play on pc. AppLogs_2023-09-17_12-43-15
Post
September 17, 2023, 8:08pm
#4
Thanks for your logs. You have a unique issue that will require special attention. I’ll update you once the issue is fixed. There’s a chance your issue could be resolved by restarting your internet.
Post
September 19, 2023, 8:35am
#5
I’m going to require additional info. Sent you a DM.
PutinVV
September 19, 2023, 11:40am
#6
у меня таже проблема…что делать?
PutinVV
September 19, 2023, 11:41am
#7
I have the same problem…what should I do?
Post
September 19, 2023, 12:02pm
#8
Hi, please can you provide your app logs? Instructions are provided above.
PutinVV
September 19, 2023, 1:34pm
#9
ivanbet
September 20, 2023, 8:14pm
#10
Username V1naV1.G2 same issueAppLogs_2023-09-20_22-13-22.zip (3.0 MB)